Terms of Service

Zelix AgentOS is a business CRM built and operated by Zelix Labs Pte Ltd(UEN 202619950K), a company registered in Singapore. These terms govern use of Zelix AgentOS by an organisation (a "workspace") and its authorised users.

The Privacy Policy and the Data Processing Terms form part of these terms. Both are linked at the foot of this page.

An account owner is responsible for the accuracy of information entered into the workspace and for the conduct of users they invite. Keep sign-in credentials secure and remove users who no longer need access.

Two-factor authentication and passkeys are available on every account, and an owner can require two-factor authentication across a whole workspace.

A workspace may not be used to:

• ·Break the law, or help anyone else do so.
• ·Send unsolicited messages in breach of applicable law, or messages that breach Meta's WhatsApp Business Messaging Policy.
• ·Reach, or attempt to reach, another organisation's data.
• ·Resell, sublicense or white-label Zelix AgentOS, or copy, decompile or reverse engineer any part of it.
• ·Scrape the service, test its security without written permission, or work around usage limits.
• ·Upload malicious code, or content the organisation has no right to use.

Plans are priced in United States dollars (USD), exclusive of any applicable taxes. Applicable taxes, where they apply, are added to the amount charged.

You may upgrade your plan at any time; upgrades are charged immediately on a prorated basis for the remainder of the current billing cycle. Downgrades take effect at the start of your next billing cycle, with no charge for the change itself.

New workspaces receive a 14 day free trial of the plan selected at signup. No payment card is required to start a trial.

Once a payment card is added, subscriptions charge automatically to the stored card on a monthly basis until cancelled. Cancellation takes effect at the end of the current billing cycle: the workspace keeps its plan features until that date, and is not billed again afterward.

Charges are not refunded for partial billing periods, including when a workspace is cancelled or downgraded partway through a paid month.

If a monthly charge fails, the account owner is notified and the charge is retried twice, two days and five days later. A subscription that stays unpaid for ten days moves into a seven day grace period, and the owner is notified again.

At the end of the grace period the workspace is deactivated and becomes unreachable. Deactivation is a switch-off, not a deletion: the data stays intact and the workspace can be restored. A trial that ends without a payment card follows the same path.

Zelix may also suspend a workspace, or a feature within it, where these terms are breached, where use threatens the security or stability of the service, or where the law requires it. Either party may end the subscription at any time, and cancellation takes effect at the end of the paid cycle.

Deactivating a workspace does not delete its data. The data is kept so the workspace can be restored, and the account owner can ask us to delete it at any time.

Deletion requests are completed within 30 days. What is kept afterwards, and why, is set out in the privacy policy.

Personal data in a workspace is handled under the Data Processing Terms. Personal data we hold about account holders is covered by the Privacy Policy. The organisation is the controller of its customer records and Zelix is the processor.

Zelix AgentOS sends messages an organisation configures, including scheduled follow-up sequences, booking reminders and broadcasts. Those messages come from the organisation's own accounts and are sent on its instruction.

The organisation is responsible for:

• ·Having a lawful basis to message each recipient, and holding any consent the law requires.
• ·Honouring opt-outs, including the Singapore Do Not Call Registry where it applies.
• ·Meeting Meta's WhatsApp Business Messaging Policy and any other platform rules that apply to its messages.
• ·The content of every message it configures, and who receives it.

The product helps where it can. A recorded opt-out is honoured on every send path, a marketing template is refused at publish without an opt-out line, and a reply from a recipient pauses that sequence so a person can take over. These are safeguards, not a substitute for the responsibilities above.

AI models draft messages, write knowledge pages, summarise enquiries and generate images. Output can be wrong, out of date or unsuitable, and must be checked before it is relied on or sent. Zelix does not warrant that AI output is accurate or fit for any purpose.

Most AI features produce a draft for someone to review: message templates, campaigns, images and everything the assistant prepares.

Some automations, once the organisation switches them on, generate and deliver content without a further review step. That includes follow-up messages composed during an active conversation, and knowledge pages written by research. The organisation is responsible for configuring and monitoring the automations it enables.

We do not train models on your data.

AI features carry a daily allowance per organisation, per feature. A burst of repeated requests to one feature pauses AI features for that workspace for two hours. Both limits exist to keep costs and abuse in check, and neither is a measure of the plan.

Plans set the number of branches and connected integrations. Uploads are limited per file. Limits may change, and material reductions are notified to account owners first.

Zelix AgentOS connects to third-party platforms, including WhatsApp and Meta, respond.io, Cliniko, Plato Medical, Xero and the payment gateways an organisation chooses. Those platforms are used under their own terms, and maintaining those accounts is the organisation's responsibility.

Zelix is not responsible for changes to a third-party platform's terms, pricing, availability or functionality. A change made by Meta can stop messaging working, and neither notice nor a remedy is within our control.

Zelix AgentOS is provided on an "as is" basis. We do not commit to an uptime level, except where a service level agreement is separately agreed in writing.

The service depends on third parties, and maintenance or an incident at any of them can interrupt it. We aim to keep interruptions short and to tell account owners about planned work that will affect them.

The organisation owns the data in its workspace and the content it creates there, including content an AI feature generates for it. Zelix claims no ownership of it and uses it only to provide the service, as set out in the Data Processing Terms.

Zelix Labs Pte Ltd owns Zelix AgentOS, its software, its design and the Zelix and AgentOS brands. These terms grant a non-exclusive, non-transferable right to use the service while a subscription is active, and nothing more.

Feedback and suggestions may be used to improve the product without obligation or payment.

Each party keeps the other's confidential information confidential, including business data, customer information, pricing and system configuration. This obligation continues after a subscription ends.

It does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law.

Zelix may use anonymised, aggregated usage metrics and screenshots with identifying detail removed for marketing and portfolio purposes, unless the organisation opts out in writing by emailing hello@zelixlabs.com.

Naming an organisation as a customer, or using its logo, needs its permission each time. Customer records are never used for this.

Some features ship switched off, are enabled for selected workspaces first, or appear marked as coming soon. Those features may change, may behave unpredictably, and may be withdrawn.

Zelix provides Zelix AgentOS without a guarantee of specific results, revenue outcomes or return on investment. We are not liable for loss of data, revenue or business arising from a third-party platform, an API change, or a disruption beyond our reasonable control.

Our total liability for all claims arising from a workspace, in contract, tort or otherwise, shall not exceed the fees paid for that workspace in the twelve months before the claim arose.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud, or for death or personal injury caused by negligence.

Meta, Facebook, WhatsApp, Instagram and Messenger are trademarks of Meta Platforms, Inc. All other product and company names used in Zelix AgentOS or on this site, including Cliniko, Plato Medical, Xero, respond.io, Airwallex and HitPay, are the trademarks of their respective owners.

Zelix Labs is an independent company. Those names are used only to identify the services Zelix AgentOS connects to, and nothing in the product implies that any of those companies endorses or sponsors it.

Sending through the WhatsApp Business Platform is subject to Meta's own terms, including the WhatsApp Business Solution Terms and the WhatsApp Business Messaging Policy. An organisation is responsible for meeting them.

Zelix may update these terms from time to time. Where a change is material, affected account owners will be notified before it takes effect.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.

An organisation may not assign these terms without our written consent. Zelix may assign them to a successor in connection with a merger or a sale of the business.

If any provision is found unenforceable, the rest stays in force. These terms, together with the Privacy Policy and the Data Processing Terms, are the entire agreement between the parties regarding Zelix AgentOS.

Zelix Labs Pte Ltd (UEN 202619950K), Singapore. Questions about these terms can be sent to hello@zelixlabs.com.